Our Commitment to Fast & Reliable Shipping

At The CARisma Co, we understand how important it is to get your parts, modifications, and accessories delivered quickly and in perfect condition. We partner with trusted logistics providers to ensure your order reaches you safely, whether you're upgrading your Civic, Altis, Alto, Grande, or any other vehicle.

This policy outlines our shipping methods, delivery timelines, costs, and other important details to help you have a smooth shopping experience.

Shipping Methods & Delivery Times

We offer a range of shipping options to suit your needs. Estimated delivery times are calculated from the date of dispatch (after order processing).

• Standard Shipping (Nationwide): 3–5 business days — available for all orders within Pakistan.
• Express Shipping (Nationwide): 1–2 business days — ideal for urgent upgrades or repairs.
• International Shipping: 7–14 business days — we ship to select countries (customs clearance may add extra time).
• Cash on Delivery (COD): Available in major cities (Karachi, Lahore, Islamabad, etc.) — subject to order value and location.

Shipping Costs

Our shipping fees are calculated based on the weight, dimensions, and destination of your order. Here's what you can expect:

• Free Standard Shipping: All over Islamabad.
• Standard Shipping: Flat rate of PKR 350 for orders under PKR 5,000.
• COD Fee: To confirm your Cash on Delivery (COD) order, an advance payment of PKR 350 is required.

All shipping costs are transparently displayed at checkout before you confirm your order.

Order Processing Time

We pride ourselves on quick order processing. Most orders are dispatched within 24 hours on business days (Monday–Saturday). Here's the typical timeline:

• Orders placed before 2:00 PM PKT are processed the same day.
• Orders placed after 2:00 PM or on Sundays/holidays are processed the next business day.
• Custom or special‑order parts may require 2–3 additional business days for processing.

You will receive a shipping confirmation email with your tracking number as soon as your order leaves our warehouse.

Order Tracking

Once your order is dispatched, we'll send you a tracking link via email and SMS. You can use this link to monitor your package's journey in real time.

• Track your shipment directly on our carrier's website.
• Receive push notifications at key milestones (out for delivery, delivered, etc.).
• If you encounter any issues with tracking, our support team is just a message away.

International Shipping

We are proud to serve car enthusiasts worldwide! For international orders, please note:

• Customs & Duties: International shipments may be subject to import duties, taxes, and customs clearance fees. These are the responsibility of the buyer and are not included in our shipping charges.
• Delivery Times: International deliveries typically take 7–14 business days, but may be delayed by customs procedures.
• Restricted Items: Some products (e.g., certain fluids, large body kits) may have shipping restrictions. Please check with our support team before ordering internationally.

For any questions regarding international shipping, please email us at thecarismaco@gmail.com – we'll guide you through the process.

Damaged or Lost Packages

We take great care in packaging your items to withstand the rigours of transit. However, if your package arrives damaged or goes missing, we're here to help:

• Damaged Items: Please inspect your order upon delivery. If you notice damage, accept the package and immediately take photos of the box and contents. Contact us within 48 hours of delivery to initiate a claim.
• Lost Packages: If your tracking shows "delivered" but you haven't received it, please check with neighbours or your building's reception. If still not found, contact our support team – we'll open an investigation with the carrier.

Shipping Support

If you have any questions about shipping, need to modify your delivery address, or want to know the status of your order, our friendly support team is available:

• Email: thecarismaco@gmail.com– we respond within 6 hours.
• Phone: +92 3295088127 (Mon–Sat, 9 AM – 8 PM PKT).
• Live Chat: Click the chat icon on our website for instant assistance.

We're dedicated to making your shopping experience seamless – from order placement to delivery and beyond.