Agreement to Terms

By using the website, mobile app, or any services provided by The CARisma Co ("we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please refrain from using our platform.

These Terms apply to all visitors, users, customers, and anyone who accesses or interacts with our services, including but not limited to browsing our product catalog, placing orders, or contacting our support team.

We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of our services after any changes constitutes your acceptance of the revised Terms.

Eligibility & Account Registration

To use our services and place orders, you must be at least 18 years old or have the consent of a parent or legal guardian. By creating an account, you agree to:

• Provide accurate, current, and complete information during registration and order placement.
• Maintain the security of your account credentials and not share your password with others.
• Accept responsibility for all activities that occur under your account.
• Notify us immediately of any unauthorized use or security breach.

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent, abusive, or illegal activities.

Products & Services

The CARisma Co offers a curated selection of auto spare parts, performance modifications, and accessories. All product descriptions, specifications, images, and prices are provided for informational purposes and are subject to change without notice.

We make every effort to ensure the accuracy of our product listings, but we do not warrant that descriptions, images, or other content are error‑free, complete, or current. If a product offered does not match its description, your sole remedy is to return it in accordance with our Return Policy.

We reserve the right to limit the quantity of products available for purchase, to refuse or cancel any order, or to discontinue any product at any time without liability.

Pricing & Payment

All prices listed on our website are in Pakistani Rupees (PKR) unless otherwise stated. Prices are subject to change without prior notice. We strive to display accurate pricing, but errors may occur.

• Payment Methods: We accept credit/debit cards (Visa, Mastercard, American Express), mobile wallets (JazzCash, EasyPaisa, PayPal, Apple Pay), bank transfers (NEFT/RTGS), and Cash on Delivery (COD) in select areas.
• Taxes & Fees: Applicable taxes, shipping fees, and handling charges are clearly displayed at checkout before order confirmation.
• Payment Security: All transactions are encrypted with 256‑bit SSL technology and processed through PCI‑DSS compliant gateways.
• Order Confirmation: A confirmation email is sent upon successful payment. We reserve the right to cancel or refuse any order if we suspect fraud, unauthorised activity, or pricing errors.

Orders & Cancellations

By placing an order, you are making an offer to purchase the selected products under these Terms. We reserve the right to accept or reject your order for any reason, including product availability, payment verification, or suspected fraud.

• Order Processing: Most orders are processed within 24 business hours. You will receive a tracking number once your order is dispatched.
• Cancellations: You may request to cancel your order within 2 hours of placement by contacting our support team. Once an order has been shipped, cancellation is no longer possible, and you must follow our Return Policy.
• Modified Orders: We cannot guarantee modifications (e.g., address changes, product swaps) after an order has been processed. Please contact us immediately if you need to make changes.

Shipping & Delivery

We partner with trusted logistics providers to deliver your orders nationwide and internationally. Detailed information about shipping methods, costs, and estimated delivery times is available in our Shipping Policy.

• Risk of Loss: Title and risk of loss for products pass to you upon delivery to the carrier. We are not responsible for delays caused by carriers, customs, or events beyond our control.
• Incorrect Address: We are not liable for undelivered or delayed orders due to incorrect or incomplete shipping information provided by you.
• Damaged Packages: If your package arrives damaged, please follow our Shipping Policy for claims and replacements.

Returns & Refunds

We want you to be completely satisfied with your purchase. Our return and refund policy is detailed in our Return Policy. In summary:

• 30‑Day Return Window: You may return unused, unopened items in their original packaging for a full refund.
• Warranty Claims: Performance parts and accessories come with a 1‑year warranty against manufacturing defects. Electrical components have a 6‑month warranty.
• Return Shipping: Return shipping costs are the customer's responsibility unless the return is due to our error.
• Refund Processing: Refunds are issued to the original payment method within 5‑7 business days after we receive the returned item.

Intellectual Property

All content on our website, including text, graphics, logos, images, product designs, software, and any other material, is the exclusive property of The CARisma Co or its licensors and is protected by copyright, trademark, and other intellectual property laws.

• Permitted Use: You may access and view our content for personal, non‑commercial purposes.
• Prohibited Use: You may not reproduce, distribute, modify, display, or create derivative works from our content without our prior written consent.
• Trademarks: "The CARisma Co" and our logo are registered trademarks. Any unauthorised use is strictly prohibited.

User Conduct

When using our website and services, you agree to comply with all applicable laws and regulations. You must not:

• Use our services for any unlawful, fraudulent, or malicious purpose.
• Interfere with or disrupt the operation of our website, servers, or networks.
• Attempt to gain unauthorised access to any part of our systems.
• Upload or transmit viruses, malware, or other harmful code.
• Harass, abuse, or threaten our employees, customers, or partners.
• Impersonate any person or entity, or misrepresent your affiliation with us.

We reserve the right to take appropriate legal action against any user who violates these standards.

Privacy & Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and safeguard your personal information. By using our services, you consent to the collection and use of your data as described in that policy.

• Data Security: We implement industry‑standard security measures to protect your information.
• Third‑Party Sharing: We do not sell or rent your personal data to third parties. We may share data with trusted service providers (e.g., payment processors, shipping partners) only as necessary to fulfil your orders.
• Your Rights: You have the right to access, correct, or delete your personal data. Contact us to exercise these rights.

Limitation of Liability

To the fullest extent permitted by law, The CARisma Co shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or relating to your use of our website, products, or services.

• Total Liability: Our total liability to you for any claim, whether in contract, tort, or otherwise, shall not exceed the total amount paid by you for the product or service that gave rise to the claim.
• Exclusions: We do not exclude or limit liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited by law.

Indemnification

You agree to indemnify, defend, and hold harmless The CARisma Co, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from:

• Your use of our website or services in violation of these Terms.
• Your violation of any applicable laws or regulations.
• Your infringement of any third‑party rights, including intellectual property rights.
• Any content or information you submit, post, or transmit through our platform.

We reserve the right to assume the exclusive defence and control of any matter subject to indemnification by you, in which case you agree to cooperate with us in asserting any available defences.

Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan, without regard to its conflict of law principles.

• Dispute Resolution: Any disputes arising out of or relating to these Terms or your use of our services shall first be attempted to be resolved through good‑faith negotiations between the parties.
• Arbitration: If negotiations fail, the dispute shall be resolved through binding arbitration in Karachi, Pakistan, in accordance with the rules of the Pakistan Arbitration Act.
• Jurisdiction: You agree to submit to the exclusive jurisdiction of the courts of Karachi, Pakistan, for any matters that are not subject to arbitration.

Severability & Waiver

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions remain in full force and effect.

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision, nor shall it prevent us from enforcing it in the future.

Changes to These Terms

We may update or modify these Terms of Service at any time without prior notice. The most current version will be posted on this page with the "Last Updated" date at the top. Your continued use of our services after any changes constitutes your acceptance of the revised Terms.

We encourage you to review this page periodically to stay informed about our Terms. If you do not agree with any changes, you should discontinue using our services.

Contact Us

If you have any questions, concerns, or requests regarding these Terms of Service, please reach out to us through any of the following channels:

• Email: legal@carismaco.com — we respond within 48 hours.
• Phone: +92 300 1234567 (Mon–Sat, 9 AM – 8 PM PKT).
• Live Chat: Available on our website during business hours.
• Mail: Shop #12, Auto Boulevard, Karachi, Pakistan.

We are committed to addressing your inquiries promptly and fairly.